Income tax refund still not received? These could be the reasons

The last date for filing income tax return (ITR) for FY 2021-22 or AY 2022-23 was July 31, 2022. If you have filed your ITR before the deadline and still have not received the refund, there could be multiple reasons

Here are the three possible reasons why your income tax refund is still pending.

Check if your ITR is processed by the tax department
First, you need to check whether the income tax department has processed your ITR. You will get a refund only after your ITR is processed and the tax department confirms the same. Do note that if the tax department confirms that you are eligible for a refund after processing the income tax return, only then you will receive a refund. If the income tax department believes that there is no tax refund pending, you will not get any refund

Check income tax refund status
If your income tax return has been processed and refund is confirmed but still pending, you need to check the status of the refund. You can your refund status on the NSDL website.

How to check income tax refund status through NSDL website

1) Go to:

2) Enter your PAN and relevant assessment year

3) Then, enter captcha and click on ‘Submit’

4) Depending on the status of your refund, a message will be displayed on your screen.

Also read:
How to check income tax return status

You can also check the income tax refund status on the income tax e-filing website. Here’s a step-by-step guide

1) Login to your account on the income tax e-filing portal, using User ID and password.

2) Then, go to ‘e-File’ option and click on ‘Income Tax Returns’. Then select ‘View Filed Returns’ and ‘View Details’.

One of these three options will be shown on your screen

a) “Refund Issued” with the mode of payment, the refund amount and the date of clearance of refund.


b) “Refund Failure” with reason for failure, date of communication and the registered email ID.


C) ‘Refund Kept on Hold’ with the link for the response to the outstanding demand, date when it has been communicated and your registered email ID where it has been sent.

In case your refund request has failed, you need to raise a request to re-issue the income tax refund via income tax e-filing portal.

If it shows ‘No Records Found’, then it may happen that tax department is yet to issue the details of the tax refund.

Pre-validation of bank account
There could also be an error in pre-validating your bank account or maybe your PAN is not linked to your bank account, which could the delay the income tax refund.

How to check if your bank account is pre-validated?

You can easily check whether your bank account is pre-validated on the income tax e-filing portal. Here’s how

1) Go to income tax e-filing portal and login to your account with user ID and password.

2) Once you have logged in to your account, click on ‘My Profile’ and select ‘My Bank Account’ option.

3) You can see the bank accounts that are pre-validated on the screen. It will also show you the bank account you have selected to receive the income tax refund for FY2021-22.

If you haven’t pre-validated a your bank account, then the income tax refund will not be credited.

You must also check with your bank to ensure that PAN is linked to your bank account.

Also read:
How to pre-validate bank account to receive income tax refund (ITR)

For Outstanding Demand

Your income tax refund can also be delayed if you have any outstanding demand pending from the previous financial year.

If there is any outstanding demand pending, then your income tax refund will be adjusted against that demand. The same will be informed to you via intimation notice issued under section 143(1). Thus, once your ITR is processed, it is important to ensure that you have received an intimation notice. Once it is received, you should check and confirm that income tax refund is pending to you.

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